Last Updated: August 2026

NOQUACO (Noise Quality Control Limited) operates this website and store. Throughout this Privacy Policy, “NOQUACO”, “we”, “us”, and “our” refer to Noise Quality Control Limited (trading as NOQUACO). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website, use our services, or make a purchase.

Our website is built on WordPress and uses WooCommerce for e-commerce functionality. By using our website and services, you acknowledge that you have read and understand this Privacy Policy.

1. Personal Information We Collect

When you visit our website or make a purchase, we may collect the following categories of personal information:

• Contact details: Your name, email address, phone number, billing address, and shipping address.
• Financial information: Payment card details (processed securely by our payment gateways).
• Account information: Your username, password, and account preferences.
• Transactional data: Information about items you view, add to your cart, purchase, return, or exchange.
• Communications: Any information you provide when contacting our customer support team.
• Technical data: Your IP address, browser type, device information, and cookies.
• Usage information: Details about how you interact with and navigate our website.

2. How We Collect Your Information

We collect personal information from the following sources:

• Directly from you: When you create an account, place an order, subscribe to our newsletter, or contact us.
• Automatically: Through cookies and similar technologies when you browse our website.
• From third parties: Including payment processors who provide us with transaction confirmation data, and analytics providers such as Google Analytics.

3. How We Use Your Personal Information

We use your personal information for the following purposes:

• To provide and improve our services: Process orders, payments, and shipping; manage your account; and personalize your shopping experience.
• For marketing and advertising: Send you promotional communications (you can opt-out at any time).
• For security and fraud prevention: Authenticate your account and detect fraudulent activity.
• To communicate with you: Respond to customer support inquiries and provide order updates.
• To comply with legal obligations: As required by applicable laws and regulations.

4. Legal Basis for Processing (GDPR)

If you are a resident of the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Contract performance: To fulfill orders and provide services you have requested.
• Consent: For marketing communications and non-essential cookies.
• Legitimate interest: To improve our website and prevent fraud.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Essential cookies are necessary for the website to function (e.g., cart and checkout functionality).

If we use non-essential cookies (for analytics or marketing), we will request your consent before they are placed on your device. You can manage your cookie preferences at any time through your browser settings or our cookie banner.

For more details on the specific cookies we use, please see our separate Cookie Policy.

6. Data Sharing and Third Parties

To provide our services, we share necessary personal information with trusted third-party service providers who perform functions on our behalf. These functions may include, but are not limited to, payment processing, order fulfillment, shipping, email marketing, and data analytics.

We take our legal responsibility for your data seriously. We require all third-party service providers to adhere to strict security and data protection standards that are at least as stringent as our own. They are only permitted to process your personal information for the specific purposes we have outlined and in accordance with our instructions.

For example, when you make a purchase, we may share your billing and shipping information with our payment processor and shipping partner. However, we do not allow them to use this information for any other purpose.

We do not sell your personal information to third parties.

7. Data Retention

We retain your personal information only as long as necessary for the purposes described in this Privacy Policy or as required by law. For example:

• Orders: Retained for tax and accounting purposes as required by Hong Kong law.
• Customer accounts: Retained until you request deletion of your account.
• Analytics data: Retained for a limited period as defined by our analytics provider.

8. Your Rights

Depending on where you live, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate information.
• Deletion: Request that we delete your personal information.
• Objection: Object to the processing of your data for marketing purposes.
• Data portability: Request a copy of your data in a transferable format.

To exercise these rights, please contact us at info@noquaco.com.

WooCommerce provides built-in tools to help us respond to data export and erasure requests, which we will use to fulfill your requests in a timely manner.

9. International Transfers

Your personal information may be transferred to and processed in countries outside your country of residence, including Hong Kong and the United States. When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent mechanisms.

10. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. This includes using SSL encryption for data transmission, securing our servers, and limiting access to personal data to authorized personnel only.

11. Children’s Data

Our website and services are not intended for children under the age of 16, and we do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post the revised policy on this page and update the “Last Updated” date at the top.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Noise Quality Control Limited (trading as NOQUACO)
Room A, 12/F, Kam Wai Commercial Building
171-173 Lockhart Road, Wan Chai, Hong Kong
Email: info@noquaco.com
Website: NOQUACO.com